Getting Support and Reporting Issues Quick Answer: Email support@vectoralgorithmics.com or use the

Getting Support and Reporting Issues Quick Answer: Email support@vectoralgorithmics.com or use the

How to open a support ticket with Vector

The Vector support team is reached through the support portal at http://support.vectoralgorithmics.io/. This is the only authoritative channel for technical and account questions — Discord is for community discussion, not support, and the team will never DM you (see: Discord Guide).

For a walkthrough on how to submit a ticket and navigate the Knowledge Base, see the customer support video on the Vector onboarding site: https://onboarding.vectoralgorithmics.io/customer-support.

What to include in your ticket

A complete ticket helps the team resolve your issue faster. Where applicable, include:

  • Clear description of the issue. Be specific. "Strategy not firing" is vague; "ES chart was live this morning, then stopped updating around 10:15 AM ET" is actionable.
  • When it started. Date and approximate time (with timezone).
  • What you were doing. What action preceded the issue, if any.
  • What you've already checked or tried. This avoids repeated steps.
  • Screenshots. The error message, the chart in question, the Connections panel, or the NinjaTrader Log tab — whichever is relevant.
  • Your account context. The email associated with your Vector account, plus the broker or prop firm and account number(s) involved.
  • NinjaTrader version (Help → About in NinjaTrader).

What happens after you submit

The team works tickets in the order they come in, prioritizing time-sensitive issues (account blocked, data feed down during trading hours, license errors blocking the platform). Response times vary by issue and load, and the team will follow up directly through the ticket thread.

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