Category: Getting Started | Last Updated: May 2026

Vector Support is your one-stop place to get help — chat with an AI assistant, browse the Knowledge Base, open and track tickets — all without leaving your Whop dashboard. This guide walks you through what is available and how to use it.

How to access Vector Support

Vector Support now lives inside your Whop dashboard. There is no separate login and no separate portal — if you are logged into Whop, you already have access.

1. Open your Whop dashboard at whop.com and go to Vector Algorithmics.
2. In the left sidebar, find Vector Support under the apps list.
3. Click it — the support app opens in the main panel.

Your identity (name and email) is detected automatically from your Whop account. You will not be asked to fill in anything to prove who you are.

The home page: AI chat assistant

The first thing you see is the AI assistant — a chat box where you can type any question about Vector strategies, setup, account issues, billing, and anything in between.

The Vector Support home page — AI chat assistant ready for your question.

The assistant searches across our entire Knowledge Base and our resolved support tickets to answer you. When it cites a source, you will see a small chip linking to the relevant KB article — click it to read the full thing.

Use this first. About 70% of the questions we get can be answered instantly here without opening a ticket.

TIP: Be specific. "Why did my NQ trade exit at a loss this morning?" gets a better answer than "trade broke".

Quick Fixes

Below the chat, you will see four Quick Fix cards covering the most common categories of issues — connection problems, strategy behavior, account and billing, and platform-specific guides.

Quick Fixes grid — four cards for the most common issue categories.

Click any card to expand it inline. Inside, each article shows up as a dropdown — click the title to read a short summary, then either:

• Ask AI — sends the article's topic to the chat above (auto-scrolls back to the chat).
• View in Knowledge Base — opens the full article in the Knowledge Base view.

You can come back from the Knowledge Base via the ← Back button and the Quick Fix stays expanded where you left it.

Strategy Library

Scroll past the Quick Fixes to find the Strategy Library — a curated list of guides specific to each Vector strategy. Each guide covers settings, parameters, expected behavior, and why a real result might diverge from the backtest.

Click any card to open the full guide.

Knowledge Base

Click Knowledge Base at the top right to browse the full KB.

Two viewing modes are available:

• List view — articles grouped by category, expandable inline.
• Cards view — categories shown as cards; click a card to drill into that module.

Use the toggle in the top-right of the Knowledge Base panel to switch between them.

Submit a ticket

If the AI and the KB did not solve your issue, click Submit a ticket in the top nav.

The Submit a ticket form, with the Category dropdown open showing routing options.

The form asks for:

• Subject — a short summary (e.g. "NinjaTrader won't connect").
• Category — pick one of: Crypto Algo, Futures Algo, Stock Algo, or Other. This routes your ticket to the right agent automatically.
• Description — what you were doing, what you expected, what happened. Include error messages, strategy names, account types, anything relevant.
• Attachments (optional) — drag in screenshots, logs, anything else useful. Max 4 MB total per ticket. Files appear inline for the agent, just like a regular email attachment.

You do not need to enter your email — it is filled in automatically. You will get the reply at your Whop email.

When you submit, you will see a confirmation with the ticket number.

Track and reply to your tickets

Click My tickets in the top nav to see every ticket you have ever opened — open, closed, awaiting reply.

My tickets view, with a ticket expanded to show the full conversation thread.

My tickets view, with a ticket expanded to show the full conversation thread.

Click any ticket to expand the full conversation: your original message, every agent reply, every follow-up you sent. The thread is sorted in chronological order.

To follow up, scroll to the bottom of the conversation and use the Reply box. Attach files the same way as a new ticket (also capped at 4 MB total). Your reply posts as a public comment on the ticket, and the agent gets notified.

Navigation tips

Two ways to go back:

• Home icon (top-left) — always returns to the home page (chat + Quick Fixes), scrolled to the top.
• ← Back button — returns to the previous view and restores where you were (scroll position, expanded Quick Fix). Use this when you went into the KB or a ticket and just want to come back to what you were doing.

File attachments — the 4 MB rule

Because of platform limits, the total size of all files attached to a single ticket or reply must be under 4 MB. If you try to attach something larger, you will see an error before submitting (no wasted upload time).

For larger files (full logs, video screen recordings, big datasets):

• Compress them into a .zip if possible.
• Or upload to a service like Google Drive or Dropbox and paste the link in the description.
• Or open the ticket without the file and the agent will send you a secure upload link if needed.

What to expect after submitting

• Tickets are picked up by the agent assigned to your category, usually within a few business hours.
• You will get the reply by email (your Whop email), and the same reply also shows up in My tickets inside the app.
• To reply, you can either hit reply on the email or go into My tickets and use the Reply box. Both end up in the same conversation.

NOTE: If anything in this guide stops matching what you see in the app, let us know via the Submit a ticket form and we will update the article.