How do I request a refund from Vector?

Refund requests at Vector are governed entirely by your signed contract. There is no generic refund policy that applies across all clients — eligibility, conditions, and process are defined individually in the agreement you signed when you enrolled.

This article walks through the correct way to raise a refund request so the process runs smoothly on both sides.

Step 1 — Review your signed contract

Before doing anything else, find your contract and read the section covering refunds and cancellation. The answer to "am I eligible for a refund, and under what conditions?" is in that document. Common things to look for:

• Refund window or time limit, if any.
• Conditions that must be met for a refund to be considered (for example, service status, payment history, documentation requirements).
• Any differentiation between types of services (one-time setup, ongoing subscription, DFY engagements, etc.).
• Evidence or documentation the client is required to provide.

Step 2 — If you don't have your contract, contact your sales rep

If you can't find your signed contract, the person to contact is your sales representative, not general support. Contract matters — including providing a copy of your signed agreement or answering questions about contract terms — are handled by the sales side of the business. Reach out to the rep you worked with during enrollment.

Regular support does not maintain or interpret contracts, so asking support for contract terms will only result in being redirected to your sales rep.

Step 3 — If you are eligible per your contract, contact support

Once you've reviewed the contract and confirmed that you meet the conditions for a refund, open a ticket at http://support.vectoralgorithmics.io/ with:

• A clear statement that you are requesting a refund.
• The specific provision of your contract you are invoking.
• All evidence and documentation your contract requires.

The support team will review the request against the contract terms and process it accordingly.

How Vector handles refund requests

A few points to set expectations:

• Vector operates by the contract. If the refund scenario is not covered in your contract, or if the required evidence is not provided by you, the refund will not be processed. This is not a matter of interpretation or negotiation — it's a matter of honoring what was signed.
• The contract is what resolves the request, one way or the other. Outcomes will follow exactly what the contract establishes for your situation.
• Pressure tactics do not affect the outcome. Threats, aggressive messaging, or hostile behavior do not help a refund request move forward — they make the interaction harder for everyone and do not change what the contract says. The team will continue to process the request professionally regardless, but these behaviors slow things down rather than speed them up.

If a refund request cannot be honored under your contract, the team will explain which provision applies and what the outcome is. If you disagree with the determination, the path forward is still the contract — not external pressure.

Summary

1. Read your signed contract.
2. If you don't have it, contact your sales rep.
3. If you are eligible per the contract, open a support ticket with the required evidence.
4. The contract determines the outcome.